Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature or US Postal Service. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Canceling an Order
If you wish to cancel an order, please contact Customer Service. You can send an email to Customer Service 24 hours a day, 7 days a week. Customer Service will respond to your email within 24 hours.
Unfortunately, we are unable to make any additions, changes or quantity adjustments on orders which have already been processed.
If you decide you do not want your order, please do not open this shipment, mark the package: "Refused - Return to Sender" and return it to us. We will issue a refund upon receipt of the package to the payment method used during purchase, you will still be responsible for the shipping charges.
Returns / Refunds
Defective Products - Any defective item will be replaced with an identical working item, or can be exchanged for store credit to select an alternate item if we do not have a working replacement item in stock.
Please note that to protect the health of our employees and our customers, we do not accept returns of any toys or intimate apparel.
Incorrect Item Shipped - If there is a mistake in the item shipped to you, please let us know so we can replace it for you. Before sending any item back to us within 60 days of purchase to start the exchange process, please obtain a return authorization number.